Hi HomerJ,
Without knowing exactly what the error is, it is hard to recommend a fix. Usually our standard approach for best success (as there is no document that details this) is the following:

1) Run the ALM Client Cleaner/uninstaller (it is available in the downloads section of support web)
2) Set User Access Control (UAC) settings in the control panel to ''do not notify'' setting and insure the user has adequate permissions and group policies and AntiVirus are off
3) Reboot the client system after running that with the clean/remove all function.
4) Launch IE by right clicking the icon and selecting the run as administrator option
5) Connect to the ALM server using the URL and the files should download and install.

Hope this helps as it is hard to say what would fix or resolve an issue when I am not sure what the issue being encountered was. If you can provide further info I can possibly assist further.

Dan

Permissions and 64bit IE will be most likely your culprits. here's what I've found that works within my company.

As Dan mentioned, make sure you turn UAC off during this process.

Run the ALMUninstaller to clean up any existing instances. If you've already uninstalled through Windows uninstaller, you probably won't pick anything up. Just re-install the client and then re-run the ALMUninstaller. It works like CCLeaner does but focuses on ALM.

Clean up any residual folders that may still be lingering (generally at C:Program Files (x86)Common FilesHPHP ALM Explorer 11)

Reboot

When you log back in, open a command prompt as administrator (Click the start button and enter CMD in the search bar. When it comes up right click and select ''Run as administrator''.) I've found doing this through the command window seems to help get around some oddball security measures vs. doing the ''right click run as'' option.

In the command window, navigate to where your installer is and execute it.

Upon completion of the install, got to the install directory (C:Program Files (x86)Common FilesHP) right click on it and select the ''Security'' tab. Add the ''Everyone'' user account and grant it along with the ''User'' account modify permissions.

launch the 32bit version of IE (C:Program Files (x86)Internet Exploreriexplorer.exe) by right clicking and selecting ''Run as Administrator''.

Enter in your ALM applications URL and the files should download. If you're using say v11.x, you'll need to go to http://yourhpinstance/qcbin/start_a.jsp?common=true which will register the files.

Go back tot he ALM Client app and open it, enter in your ALM URL and it will perform the same.

Turn UAC back on and restart your PC. Test it our after it comes back up and you should be good to go.

Hope that helps!
Steve