How do we give permission to enable Sprinter in ALM QC
Question ID: 105174
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Hi There

we have Installed HP Sprinter on our system How do we give permission to enable Sprinter in ALM QC

Thanks
JT

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Asked on November 26, 2013 10:16 pm
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Answers (3)
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Hello JT1,
You need to go into the project and then go to customization (Tools>Customize) and then enable it by selecting the sprinter option on the left side column and then enabling it in the right side elections.

I hope this helps.

Dan

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Answered on November 27, 2013 8:03 pm
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Hello Dan and thanks for a Quick response I have QC admin Role I installed HP Sprinter but every time i am trying connect it gives me an errors stating contact admin and enable Sprinter for this project When i clicked on Tools > Customize i do not see HP Sprinter on my right hand side Thanks in advance for your Help JT
( at December 2, 2013 3:51 pm)
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Private answer

Hello Dan and thanks for a Quick response
I have QC admin Role I installed HP Sprinter but every time i am trying connect it gives me an errors stating contact admin and enable Sprinter for this project

When i clicked on Tools > Customize i do not see HP Sprinter on my right hand side

Thanks in advance for your Help
JT

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Answered on December 2, 2013 3:50 pm
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Private answer

JT,
What version and patch level of ALM/QC are you using? To find the patch level go to Help > About and click the Additional Info button. With Sprinter 11.5 and ALM 11.0, the ALM system had to be up to patch 14 or newer.

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Answered on December 2, 2013 9:43 pm
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