Is there a way to increase the QC-synchronizer timeout value when connecting to a server?

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  • Is there a way to increase the QC-synchronizer timeout value when connecting to a server?
Question ID: 105582
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We are trying to use QC/ALM synchronizer to connect to a QC in Germany. It’s a slow connection and the synchronizer is timing out before it can fully connect.

Steps taken:
–create new link
–enter QC username/pswd, QC URL, and select the project.
–Click Next and the synchronizer will time out.

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Posted by (Questions: 191, Answers: 14)
Asked on September 10, 2014 2:09 pm
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Answers (1)
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Private answer

First:

Make sure to run REGISTER ALM CLIENT on your QC-Sync Server -- The timeout can also be an error that can be addressed by registering ALM client components before using Sync Client from any PC. If you don't re-Register after a QC Server patch, for instance, this timeout can happen too. Actually, it is just not communicating -- not really timing out.

In your case of long network latency:

There IS a way to change the value for the Sync's timeout (it's not generally recommended and you need to test it because can cause performance issues on the client):

* Close all IE windows.

* Close QC/ALM Sync Client.

* Go to C:UsersAppDataRoamingHPHP ALM Synchronizer Client folder.

* Increase the value of < add key=''WebRequestTimeout'' value=''180000'' / > and save the file.

* Open Sync Client and try it again.

The value is generic for all the QC/ALM Sync's timeouts.

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Posted by (Questions: 4, Answers: 496)
Answered on September 10, 2014 2:17 pm
EyeOnTesting