Yes, there are logs on both the client side and server side. For both procedures below, you may want to delete or backup the existing log files so you can have a fresh log and less information to search through.

To enable the client logs go to {UFT install location}binlog.config.xml and find the ''HP.UFT.License'' node. Change the ERROR to DEBUG. It should look like this:

After you save that and then restart UFT you can see the results in the log files located at %APPDATA%Hewlett-PackardUFTLogs

Be sure to change the file back or this log will get really big!!

The server logs are always enabled at INFO level. You can change this to collect additional information by going to the configuration file located at C:ProgramDataHPHP AutoPass License ServerAutoPassLicenseServerdataconflog4j.properties (this path may vary if the license server was not installed in the default location).

The first line of the file looks like this:

log4j.logger.com.hp.autopassj=INFO,APJ

Change it to look like this:

log4j.logger.com.hp.autopassj=DEBUG,APJ

After you save the file, restart the license service. You can then view the log located at C:ProgramDataHPHP AutoPass License ServerAutoPassLicenseServerdatalog

Again, be sure to revert the config file back to INFO or the log files could get really big.