Issue with iOS devices on Mobile Center 2.60
Question ID: 108654

We are having issues with our iOS devices. We added 2 new iOS devices. The developer re-signed the agents to include the 2 new device UDIDs. Now our original 2 iOS devices that were previously connected and signed, no longer work. Nor does iTunes recognize them. However, iTunes recognizes the 2 new devices but none of them show active in Mobile Center. I don’t get any errors, they are just not active.
Please help.

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Posted by (Questions: 204, Answers: 2)
Asked on October 17, 2018 7:53 pm
Answers (1)
Private answer


Please check your cables. We have found that cables must be Apple or at least Apple-certified for iOS devices.

Also, please remember that the nature of a test harness is NOT exactly the same as experienced by a ''normal'' user -- the devices are always plugged in and powered on, meaning that the cables are at least delivering a ''trickle charge'' at all times. It is plausible to have a cable go ''bad'' from time to time and especially an intermittent (sometimes good/sometimes bad) cable can cause much frustration when attempting to run tests against various devices.

We recommend labeling all cables with the ''source'' (i.e. Apple, Apple certified, Samsung), and date obtained and to have extra ''good'' cables on hand for swapping out with suspected ''bad'' cables. This approach may also be necessary with USB hubs used as part of the test harness.

Much troubleshooting time can be saved by adopting this ''known good'' equipment on-hand approach. When hardware is suspected at issue, you can swap out (at least temporarily) known-good equipment or cables for troubleshooting.

I hope this helps.

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Posted by (Questions: 1, Answers: 216)
Answered on October 17, 2018 8:04 pm

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