Just Patched ALM, not getting ”OTA version is not compatible” error

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  • Just Patched ALM, not getting ''OTA version is not compatible'' error
Question ID: 105306
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We just patched our QC11 server to patch #16 from #9. Now, we have a few users unable to login to QC and are getting this message:

"OTA version is not compatible with the Application Lifecycle Management server.
http://myqcserver:8080/qcbin/wcomsrv.dll.
OTA version: 11. OTA build number 7274. Server version 11. server build number: 8277.".

This is very critical since users are unable to login.

We tried the ALMUninstaller.exe and uninstalled the Excel Add-in which did not help.
We also did the ALM Client Registration using the following link did not help either: http://:/qcbin/start_a.jsp?common=true

Any Ideas?

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Posted by (Questions: 185, Answers: 13)
Asked on February 11, 2014 6:14 pm
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Answers (2)
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Private answer

GoBroncos:
Please try this MANUAL ALM client uninstall method (not on SERVER).

Then re-visit your ALM URL to install client (and ''register the ALM client'' if doing any integrations) again.

It should work for ALM11 AND ALM11.52.

For Vista or Windows 7 clients:

**1. Clear Common Files**

1.1. Open the folders:

1.1.1. c:Program FilesCommon files

1.1.2. %LOCALAPPDATA%HP

1.1.3. %ALLUSERSPROFILE%HP

1.2. Delete all folders that might have to do with Quality Center ALM Platform:

1.2.1. Mercury

1.2.2. Mercury Interactive

1.2.3. HP- only if Quality Center folder is under it

1.2.4. ALM-Platform

1.2.5. ALM-Client

**2. Clear Temporary folder**

2.1. Open the command line

2.2. Type %temp% and click Enter

2.3. Delete all folder that have might to do with Quality Center

2.3.1. Quality Center

2.3.2. Mercury

2.3.3. Mercury Interactive

2.3.4. TD_80

2.4. Delete the following files

2.4.1. interop.ALPLoader.dll

2.4.2. interop.ALM-Platform-Loader.11.cab

2.4.3. interop.ALM-Platform-Loader.11.ocx

**3. Clear Registry- Only on a client machine- not on a server!**

3.1. Open the command line

3.2. Write regedit and click Enter

3.3. Navigate to: My ComputerHKEY_LOCAL_MACHINESoftware

3.4. Delete all folder that have to do with Quality Center:

3.4.1. Mercury

3.4.2. Mercury Interactive

**4. Clear Loader Class**

4.1. Open Explorer

4.2. In the toolbar select Tools -> Internet Options

4.3. In the window that opened navigate to tab General

4.4. Under the section Browsing Settings click the History Button

4.5. In the window that opened click on the button View Objects

4.6. In the window that opened delete all files that:

4.6.1. begin with ''Loader Class''

4.6.2. begin with ''Spider91''

4.6.3. begin with ''ALM''

**5. Clear Temporary Internet Files**

5.1. Open Internet Explorer

5.2. In the toolbar select Tools -> Internet Options

5.3. In the window that opened navigate to General tab

5.4. Under the section Browsing Settings click the History Button

5.5. In the window that opened click on the button View Files button

5.6. Delete all Temporally Internet Files

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Posted by (Questions: 3, Answers: 466)
Answered on February 11, 2014 7:03 pm
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Private answer

Hey sammy,

There was a qc patch released in 2015 jan after that i am getting ota version compatibility issues and tried with the above options but still the issue is not resolved..

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Posted by (Questions: 0, Answers: 1)
Answered on March 2, 2015 10:37 am