Hi HomerJ,

Your issue is possibly that your prior siteadmin user used their credentials to authenticate the LDAP settings.

This issue, when I have encountered it as described, is solved by switching the authentication temporarily to QualityCenter at the Params table within the qcsiteadmin_db (or whatever your corporation named it) schema. Once this change is committted, the ALM services must be restarted for this change to take affect. Once services have restarted and since you know the correct siteadmin password you can now log into the system.

After successfully logging in to Site Admin, navigate to the Site Users tab and select the tools icon on that page and select the LDAP setting. Now replace the Authentication Principal user id and password with a valid account (the recommended account is one set up for LDAP authentication solely and has a non-expiring password to avoid future issues.

Finally switch back to LDAP authentication in this setting area, and remain logged in. At this time open another tab and test the log in ability (if it fails you switch to the other tab and make corrections to the settings and restest until they succeed). Once successful testing is completed log out and annotate the changes made for future documentation.

Hope this helps,
Dan