Locked out of UFT AutoPass! No email server and can’t reset password.

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  • Locked out of UFT AutoPass! No email server and can't reset password.
Question ID: 106664
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I never set up a mail server for AutoPass, so now I can’t reset my password via email. I’ve forgotten my password and can’t log in. What do I do?

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Posted by (Questions: 424, Answers: 91)
Asked on January 29, 2016 2:32 pm
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Answers (1)
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Uninstall the AutoPass program from Windows Control Panel, then delete the remaining data files (e.g., C:Program FilesHPHP AutoPass License Server), then re-install and start fresh. You will set your password and need to install your licenses again. Make sure you configure a mail server this time!

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Posted by (Questions: 0, Answers: 771)
Answered on January 29, 2016 2:32 pm
Thanks, that did the trick. I'll be sure to configure AutoPass with my mail server information to avoid this in the future.
( at January 29, 2016 2:33 pm)
EyeOnTesting