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				2
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                    135
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                    asked 8 years ago by buffalo-bill                                    
            
            
                            
                                            updated 8 years ago by santoshi                                    
            
            
            
            
            
        We have a setup of HPE-Synchronizer 12.53 SP1 and were working happily with the HP built-in JIRA Adapter to connect and sync with defects/issues in JIRA Cloud (hosted by Atlassian). It was working fine for quite some time (over a year) and just the other day, after creating a new link, it would not ...
    
    
    
    
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                    30
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                    asked 8 years ago by soapy-smith                                    
            
            
                            
                                            updated 8 years ago by santoshi                                    
            
            
            
            
            
        WE are trying to use the JIRA adapter from HPE to make a QC-JIRA defect link, but on the endpoint 2 part of the link definition, we cannot see JIRA in the list, but do see TFS, ClearQuest, etc. How to enable JIRA in the list? Do we need to install something?
    
    
    
    
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                    83
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                    asked 8 years ago by jtaylor                                    
            
            
                            
                                            updated 8 years ago by josh-yates                                    
            
            
            
            
            
        We are trying to configure ALM Octane Synchronizer for Octane 12.55.8 Currently we are stuck at the step to create the site admin api key and secret. When we run the generateadminapikey.sh command we are getting a 500 error. We are sure that we are using the correct username and password and have tr...
    
    
    
    
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                    asked 8 years ago by soapy-smith                                    
            
            
                            
                                            updated 8 years ago by pt-barnum                                    
            
            
            
            
            
        In our QC project, Target Cycle has been added to new requirement "User Story". Target Cycle is set to "Required" and is visible in QC GUI. HP Synchronizer does not show Target Cycle. We've refreshed the Schema but no luck. Target Release is available, though.
    
    
    
    
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                    1
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                    145
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                    Tags: 
                                        In our test environment we disabled protocols SSL 2, SSL 3, TLS 1.0 and TLS 1.1 at the network level. Now we allow only TLS 1.2. Our JIRA and HP QC were still accessible but the ALM synchronizer (12.50) was no longer able to connect. What can we do about HP-synchronizer?
    
    
    
    
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                    50
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                    asked 8 years ago by coleslaw                                    
            
            
                            
                                            updated 8 years ago by jameslcoleman                                    
            
            
            
            
            
        Per the release notes on HPE, it states that ALM Synchronizer doesn't support TFS 2017. They mention a workaround for TFS 2017 for the 12.55 release, but I am unable to find any documentation for the workaround, or what I need to do to enable synchronization between my environments. Can you help...
    
    
    
    
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                    110
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                    asked 9 years ago by soapy-smith                                    
            
            
                            
                                            updated 9 years ago by pt-barnum                                    
            
            
            
            
            
        We have an old load of HP-synchronizer Server on an old Windows 2003 Server. Our IT department wants us OFF this old server and onto a newer one. We noticed that the newer HP-Synchronizer Server versions also work all the way down to QC11, so we can use the new one and just indicate our QC version. ...
    
    
    
    
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                    50
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                    asked 9 years ago by soapy-smith                                    
            
            
                            
                                            updated 9 years ago by pt-barnum                                    
            
            
            
            
            
        We were trying to install the newer version of HP-Synchronizer and are getting an error message about HP-synchronizer not being able to support "re-install". We just want to start over with a blank database and do a complete re-install. We used Uninstall from Control panel and uninstalled bo...
    
    
    
    
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                    89
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                    asked 9 years ago by buffalo-bill                                    
            
            
                            
                                            updated 9 years ago by pt-barnum                                    
            
            
            
            
            
        I saw the post for removing the HP-JIRA adapter from HP-sync 12.50-12.53: http://eyeontesting.com/questions/14028/how-do-i-remove-the-built-in-hp-jira-adapter-from.html We have HPE-sync 12.53 SP2 (HP changed the name to HPE) the adapters\\lib folder has many more files in there. Do we need to do any...