Where are the attachments during the Step captures stored for ALM that come from a saved Sprinter run? If you open the Test Case in ALM I can see the steps but I do not see the attachments. Is this only view-able during Sprinter Playback? This is on Sprinter 12.01 and ALM 11.52.

We would like to somehow look in the project to see who currently has checkouts, we are upgrading soon and would like to make sure that all of the users get their entities checked in before it is time to upgrade, what would be the best way to do this?

After installing Sprinter and going about trying to connect and we get a pop up Configuration parser error. Full details: *Error parsing C:\\Windows\\Microsoft.NET\\Framework\\v4.030319\\config\\machine.config Parser returned error 0x80070005*

We are getting ready to move to ALM 12.21, the question is that some of our users have created customized report templates in customization and we were wondering if those customized templates will get moved automatically when we perform the upgrade or is there any type of manual intervention that wi...

When trying to connect the ALM sync client to the ALM sync server we receive the error: Unable to connect to the remote server Check your server's availability. What does this error mean?

For more detailed reporting on license activity and consumption, we want to use the DB direct for some information out of site admin schema. What I need to know is what the LS_license_type and/or LHS_license_type from the SESSION_LICENSE and SESSION_LICENSE_HISTORY values actual correspond to in ter...

Having issues uploading test cases via excel. At point of clicking on the Export to ALM button under add-ins, we get an error popup that says "***compile error in hidden module: chash set"***. Tried uninstalling and reinstalling add-in, and have the client redone as well with hp connectivity...

I have clicked a link in a browser which opens one more browser (second browser). After closing second browser, once again I clicked the same link which opened the second browser again. This time I am not able to synchronize with any of the objects in second browser.

When attempting a Sprinter recording during a test, I get an error. It states the following: Cannot enable screen move recording for this run. The run will continue but you will be unable to attach a screen recording to the run to a Smart Defect - Unspecified Error. We do have the feature enabled un...