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Hello, We have recently upgraded from ALM 11.52 to ALM 12.55 and after the upgrade we have registered the clients and updated all of the Excel add-ins. What the users are finding is that when they go into the dashboard module into the analysis view they are no longer able to generate Excel reports a...
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Hello, We have recently upgraded from ALM 11.52 to ALM 12.55 and several users (all are running Windows 10 if this makes a difference) are receiving the following error - ALM cannot be loaded properly since there is a mismatch between the Language And Region Format and the input languages installed ...
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We are trying to upgrade (in place) our ALM12.21 to 12.55 and are getting a strange error -- The installer seems to detect a previous instllation -- even though we just ran the 12.21 UNINSTALLER from Control Panel "Programs and Features". We also made sure to delete all "left-over" f...
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asked 6 years ago by soapy-smith
updated 6 years ago by pt-barnum
Good Afternoon, We are upgrading our Oracle database to 12.2.0.1. Currently we have ALM 12.21 patch 02. Please advise if ALM 12.21 patch 02 is able to work with Oracle 12.2.0.1. Thank you
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211
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asked 6 years ago by buffalo-bill
updated 6 years ago by pt-barnum
Hi - we are getting the following error on our server. Server on 'ALM01' has entered an unstable state, please contact your site administrator. status=MUTED, label=QC server is muted due to unrecoverable error, StackTrace= java.sql.SQLNonTransientConnectionException: [Mercury][SQLServer JDBC Driver]...
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843
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asked 6 years ago by coleslaw
updated 6 years ago by jameslcoleman
Hello. I have a user that recently received a newer laptop replacement, and the user is receiving the following error when trying to connect to the ALM server. He is currently using IE 11 on a Windows 7 32-bit machine. So far, we have tried the following in an attempt to resolve this issue... - Disa...
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40
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asked 6 years ago by soapy-smith
updated 6 years ago by pt-barnum
We are looking for a way to be able to change the application list used for defects outside of the QC workflow. Application values change frequently, and updating the list across hundreds of projects is time consuming. We have tried to read from a file on a shared drive location to populate the list...
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93
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asked 6 years ago by buffalo-bill
updated 6 years ago by pt-barnum
Very odd, I felt I did a new install the same way as I always have but the td account does not exist in SQL and the installation works fine, just no td account is found and worry about the difference having an issue down the road. Can I just add it? My SQL engine uses the sa account for actions (jus...
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We already have HP ALM 11.52 installed in our existing servers and we want to upgrade to 12.55. We are setting up a new application and DB servers and would like to install ALM 12.55 as a new installation. We currently have a license key installed on the old server, ALM11.52. Can we use the same lic...