Hello, We are having an issue when attempting to install the ALM 12.55 client application onto the client systems. During the install operation it fails with the following error: "Windows has found a problem with this file. Name: ALM-Platform-Loader.12.5x.cab Publisher: Unknown Publisher" Is...

Hello, We are trying to test a newly installed install instance. We have created a test instance and added a new project and after we have concluded the testing we are trying to delete that project. Every attempt to delete the project we are seeing the following error: Failed to remove database of p...

Hello, We have recently had a server crash and we were able to restore from a much older backup to get the project restored. Everything is working correctly on the project and we would like to restore the data that is missing and was added since this last back up. How do we access the QC backups tha...

Hello, We are attempting to upgrade our current version of ALM but run the installation it hangs at the security phrase sections and after entering the correct passphrase we never get the next button to become active. We have restored the qcsiteadmin_db DB schema to the new DB server prior to attemp...

We recently switched from HPE/MicroFocus Saas to On-Premise (local). What is the process for assigning Users/Security Groups now? We used to have a nice table with the SaaS Admin tool (not Site Administrator, but similar) where we could just select various users and check boxes to assign which secur...

Hello, We are preparing for our update and as we currently have LDAP authentication as our main authentication protocol and to manage user accounts, we are trying to find out the SiteAdmin account used to install. That account was used by an employee that is no longer with the company to install the...

We just tried changing our password for the "td" user in SQL-Server first, now nothing works -- service does not start. What to do?

We just upgraded our ALM site admin (qcsiteadmin_db) from 11.52 to 12.21 then to 12.55. We noticed that out of 1703 ALM LDAP users from current ALM 11.52 production only about 850 users showed up on 12.55 version. why is this? When I migrate and upgrade projects (11.52 to 12.55 with restore, then ve...

Hello, We are currently on ALM 11 and we have heard that end of life (EOL) is near for this product and would like to know when the official support ends for this product version and what would be the recommended version to upgrade to at this time? Thanks in advance, HomerJ