Hell, We have the need to install the ALM client on many systems and have found that due security needs and setting within the IE that are managed by policies and the IT department, that we need to add the URL to the trusted zones and Privacy tab. Both of these are maintained and managed by the IT d...

Hello, We have a new system for a user that we can't get the ALM client installed onto. We have tried everything we know by cleaning the system (it never had the client installed prior) yet we ran this anyway, used the launching of the IE browser in "rub as admin" mode, reducing UAC for the ...

Hello, We are experiencing an issue in which our recently added attachments are showing as 0 KB and they are not showing within the ALM as being saved. When we try to access the attachments they are not there or visible. What could be the issue here as the older ones still work correctly and we have...

Hello, Our user is unable to get the ALM client working on a Windows 2008 Server instance. We are using IE 11 as the browser. I checked the supported environments and found both of these to be supported yet we're nit able to get it working. We have run the ALMUninstaller, tried running the browser i...

Hello, I am having issues when trying to download the HP all add-ins and extras from within ALM by clicking the Tools option on the cabin page. I can access the page but when I try to download the actual products, I am rerouted back to the log in page asking for me to create a passport/log in access...

I had to turn off automail for our big project over the weekend so the team can update a lot of defects and not spam everyone's e-mails. I would just like to know if I turn this option back on, will all the change emails from the weekend be sent (100s at once)? Or are those change emails basically g...

Hello, We are getting an error when trying to generate an MSI using the ALM MSI Generator obtained from the Help Support website for ALM. We are using ALM 11.52 and trying to generate the MSI but it stops in mid generation and displays an error that it can't download the leanFT.cab file as it is mis...

After running a UFT test, we find that the Launch Report button is disabled in Test Lab within ALM. I've tried rerunning both HPE ALM Connectivity and HPE ALM Client Registration and resetting IE's settings to factory original. I have tried deleting the TD_80 folder, and renaming the xml files in th...