Preventing objects from getting locked in ALM
Question ID: 107106

For a few weeks in a row we have one user whose script keeps getting locked in ALM. It happens about once per week, and it has happened in a couple different projects. This time, she finished executing a script and then went to that script and opened an attachment, and the application did not freeze, but the script became locked and I had to unlock it in the database. The error that displays in "The object is locked by " .

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Posted by (Questions: 239, Answers: 31)
Asked on September 16, 2016 6:57 pm
Answers (1)
Private answer

I will be glad to assist you with this issue. Unfortunately, there are several things that would cause this issue to occur.
According to HP, the most common reasons why items get locked in ALM are as follows:

- User session timed out while the item was open for editing
- User failed to logoff the project properly (closed the browser directly by using the Red X)
- User's browser session was interrupted due to clicking a link in an email (for example)
- Browser encountered an error and terminated

I would like for you to change the value in the LOCK_TIMEOUT parameter in Site Admin from 10 to 1 to see if that resolves the issue. After changing the value, restart the ALM service and test to see if the issue still occurs.

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Posted by (Questions: 2, Answers: 300)
Answered on September 16, 2016 7:02 pm
After changing the parameter value, we restarted the ALM service and retested, and were unable to reproduce the issue. I appreciate your help with this!
( at September 16, 2016 7:04 pm)

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