Security warning when downloading client files in ALM 12.55 patch 1?

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  • Security warning when downloading client files in ALM 12.55 patch 1?
Question ID: 108810
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Hello,
We are having an issue when we are trying to download the client files after installing patch 1 in ALM 12.55. We are constantly receiving a security warning regarding the publisher certificate information. Is there a resolution to avoid and fix this issue??

Thanks,
HomerJA

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Posted by (Questions: 314, Answers: 12)
Asked on January 23, 2019 3:30 pm
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Answers (1)
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Hello HomerJ,
This is a new issue in all the versions and according to the KM document (KM03084753 ): https://softwaresupport.softwaregrp.com/doc/KM03084753

The document references the latest patches (in this case patch 7 for ALM 12.21 and patch 2 for ALM 12.55) as the official fixes for the issue as the publisher has officially changed and other versions beside 12.55 are being affected as well and future patches in those will resolve it.

There is a work around in the interim: It is possible to start ALM client only if the new Publisher (Micro Focus Group Limited) is added to Trusted Publishers according to the document.

Hope this helps resolve the issue and if not I would suggest that you open a support case with your support group to address this issue for your particular environment.

Dan

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Posted by (Questions: 0, Answers: 709)
Answered on January 23, 2019 3:38 pm
The work around fixed our issue for the moment. Thanks.
( at January 23, 2019 3:39 pm)