Sprinter Power Mode execution error on new install that other users are not seeing

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  • Sprinter Power Mode execution error on new install that other users are not seeing
Question ID: 106763
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After installing Sprinter, and attempting a test run with a screen capture, get error popup that says "power mode execution error". Attempted a reinstall and same issue comes up. Other users do not seem to have this problem with same or different tests. This user's machine is Win 7 32 bit.

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Posted by (Questions: 26, Answers: 22)
Asked on April 19, 2016 4:46 pm
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Answers (1)
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Hello,

Issue could be due to the following.

On 32 bit OS a folder '%SystemRoot% SysWoW64' (C:WindowsSysWOW64) exist during installation of Sprinter.

Due to the existence of above folder Sprinter will tries to install it as a 64 bit machine, as result:

- Folder %SystemRoot%/Temp' will contain log file with Sprinter's installation errors.
- Power mode will not works- ''Power Mode Execution Error'' error is observed while using screen capture option.

In order to overcome the problem please manually rename or delete SysWoW64 folder, during Sprinter installation.

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Posted by (Questions: 1, Answers: 116)
Answered on April 19, 2016 4:59 pm
That seems to have worked. We did a rename and name back after and the log shows no errors upon reinstall.
( at April 19, 2016 5:18 pm)