Strange error message when trying to Export to HP ALM

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  • Strange error message when trying to Export to HP ALM
Question ID: 105955
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Recently upgraded to version 12.01 of HP ALM. Uninstalled and reinstalled Excel Add-In but receive the following error when trying to export: "A general error occurred: The current HP ALM client is outdated. Install the HP ALM Client Registration from the add-ins page"
However, even after installing the Client Registration, still getting the error.

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Posted by (Questions: 199, Answers: 1)
Asked on February 24, 2015 11:24 pm
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I would recommend that you uninstall the Excel Add-in again, then try using the ALM Client Uninstall tool to clean the client from your system. That tool can be found in their knowledge base here.
http://support.openview.hp.com/selfsolve/document/KM1400068

Then reinstall the Add-in.

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Posted by (Questions: 1, Answers: 101)
Answered on February 25, 2015 5:16 pm