This file has no digital signature or signature cannot be validated

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  • This file has no digital signature or signature cannot be validated
Question ID: 107631
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when i hit ALM URL, and then click on "Click here to launch the installation", i am getting error poup at the bottom of browser.

"The signature of ALM-Platform-Loader.msi is corrupt or invalid"
Please help on high priority.

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Posted by (Questions: 89, Answers: 0)
Asked on April 30, 2017 11:38 pm
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Answers (1)
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The first step that I would take would be to run the ALM Client Cleanup and then try to connect to ALM. The Client Cleanup is available at the following address

https://marketplace.saas.hpe.com/appdelivery/content/alm-client-cleanup-add-in

If that does not work then i would try the following to see if from some reason the certificate from HPE has been added to the Untrusted Publishers

Please open Internet Explorer and access below path to check for untrusted publishers.

Internet options->Content-->Certificates-->untrusted publishers

If the certificate was really invalid then it would not be valid on all instances of ALM 12.21 since they are all signed with the same signature.

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Posted by (Questions: 0, Answers: 297)
Answered on April 30, 2017 11:39 pm
Thanks the second suggestion worked
( at April 30, 2017 11:40 pm)