Unable to Archive license in AutoPass License Server?

Question ID: 109741

I’m trying to Archive a license in AutoPass (License Management > View Licenses), but I’m getting an error (see attached pic).  Can someone help?

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Posted by (Questions: 359, Answers: 26)
Asked on July 31, 2020 11:46 am
Answers (1)
Private answer

You need to make sure all users disconnected/all licenses are checked-in.  You can confirm by going to the AutoPass > Usage Report > License Usage page and making sure both Live and Commuter/Usage columns show 0.  If they aren't, you'll need to have any connected users disconnect and/or Revoke them.

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Posted by (Questions: 0, Answers: 707)
Answered on July 31, 2020 11:48 am
Thanks, that was totally it. I revoked all users still connected and was able to Archive the license. Thanks for the help.
( at July 31, 2020 11:49 am)