unable to generate admin API and secret Octane synchronizer
Question ID: 108113

We are trying to configure ALM Octane Synchronizer for Octane 12.55.8 Currently we are stuck at the step
to create the site admin api key and secret. When we run the generateadminapikey.sh command we are getting a 500 error. We are sure that we are using the correct username and password and have tried several different ones but have the same issue. This is on page 9 step 6 of the 12.55.8 Octane synchronizer install guide.

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Posted by (Questions: 100, Answers: 4)
Asked on January 29, 2018 8:42 pm
Answers (1)
Private answer

When using the generateadminapikey.sh command it may be necessary to use the ''escape characters'' (backslash in this case) on any special characters that may be in your password and then at the end of the password you need to put a semicolon. For example lets say that your password is ''&Octane?'' then you would need to run the command like this:

sudo ./generateadminapikey.sh http://octane.ourcompany.net OctaneUser@octane.com &Octane?;

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Answered on January 29, 2018 8:44 pm

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