Hi HomerJ,

I have seen this issue before when the user's permissions are not correctly set for what the user is trying to accomplish. I would check the user credentials within the Customization settings for the project in questions. You will need to verify that the user is within the correct group (recommendation is that the user is only a member of one group to insure that the permissions are not inherited or limited from other assigned groups) and that the group has the proper permissions granted. You will need to check for individual modules as well as group permissions.

I hope this helps.