User receiving ”Specified cast is not valid” when attempting to open a defect / refresh page.
Question ID: 108065

I’m Getting this error when refreshing the page, clicking on any defect, or trying to create a defect. Internet Explorer IE11.0.49. I don’t believe IE11 is ‘officially supported’ in our version of HP ALM, but everyone else with it has no issues. (40 users).

List of observations:
– Same access as everyone else
– Same IE version as everyone else
– Can get into a HP ALM project itself with no issues but once trying to do something, gives the error.
– Her account works with no issues on other machines (She logged into her account from my machine to test and it worked fine

Could this be HP ALM related at all, or is this an issue with software on her machine? Please let me know if there is anything else we can try..

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Posted by (Questions: 4, Answers: 15)
Asked on January 16, 2018 3:28 pm
Answers (1)
Private answer

Is there any Virus protection software running on the user machine? If yes, I suggest user to uninstall McAfee/Virus protection software from the machine. After uninstall/Disable the McAfee software in the machine. I would request you to run the ALM Client Cleanup Tool on the machine. Once the cleanup process has completed, reboot the machine.

Once the machine is back up and running, open a 32-bit version of Internet Explorer as an admin (Right-click and run as administrator). If you don't have a 32-bit version of IE, you can find it under Program Files(x86) --> Internet Explorer --> iexplore.exe.

If above solution doesn't work, Please use the ALM explorer, The HP ALM Explorer Add-in enables you to use HP ALM without using a Web browser, such as Microsoft Internet Explorer. This is useful if user come across any issue with IE. I have uploaded the ALM Explorer to the case

Please refer below article which talks about specified cast is not valid.

KM00463358 -- Specified cast is not valid error in ALM Client
registry key should point to vbscript.dll

If above solution doesn't work then I suspect some corruption took place at memory/OS as it is impacting only a single user machine.

If reinstall of the operating system is an option for you, this may be a good suggestion as it would likely clear out any corruption issues that may be occurring.

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Posted by (Questions: 18, Answers: 7)
Answered on January 26, 2018 2:34 pm

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