While Setting up LDAP, no one is able to log in

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  • While Setting up LDAP, no one is able to log in
Question ID: 105682

We were trying to setup LDAP. Before it was setup correctly, the user who had SiteAdmin open logged out. Now no one can log in.

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Posted by (Questions: 22, Answers: 1)
Asked on October 29, 2014 6:10 pm
Answers (2)
Private answer

You can reset the application to use ALM/QC authentication by having a DBA modify the Site Admin schema directly. Refer to this KM on the HP Support site.

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Posted by (Questions: 1, Answers: 101)
Answered on October 29, 2014 6:15 pm
Private answer

From your case description I understand that LDAP Authentication wasn't fully implemented, and now users cannot login.

In order to revert the changes please follow these steps. Also if you are using Oracle Database make sure that the Commit command was execute, otherwise the changes won't take effect.

On the other hand instead of changing the values manually, please try using the SQL queries below. (make sure that the name doesn't have blank spaces or uppercase in all the letters)

Revert the ''LDAP'' authentication back to ''QualityCenter'':

1. Stop QC Service.
2. Go into the Site Admin schema directly in the database server and modify the PARAMS table with this SQL Statement: UPDATE td.PARAMS SET PARAM_VALUE = ''QualityCenter'' WHERE PARAM_NAME=''AUTHENTICATION'';
3. Look for records where PARAM_NAME starts with 'LDAP', and delete all of them except one 'LDAP_SEARCH_USER_CRITERIA'.
4. Restart QC service again

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Posted by (Questions: 1, Answers: 69)
Answered on October 29, 2014 6:16 pm