Why can't I save or open a script when VuGen is connected to performance center (v9.52)

Tags:

Question ID: 104153

When uploading (saving) a script from the VuGen to PC9.52 with it Connected to Pc nothing happen (no script is saved to PC)

When trying to download a script I get this error message

Opening Zip file
The zip files spcecified does not exist

I noticed that this only happen when using the VuGen that is on a machine that is a PC "controller" host

Marked as spam

Posted by DavidMofOSI (Questions: 12, Answers: 384)

Asked on July 12, 2010 3:02 pm

472 views

Answers (2)

▲

▼

✔

Private answer

I just found this fix for this and it is a ''known'' issue according to HP Support with HP Performance center PC 9.5 to PC 9.52
Error: ''The Zip file specified does not exist''.

to fix the issue:

Ensure the cumulative patch P002 to ALL PC machines (servers, hosts, VuGen and Analysis machines) per the patch instructions.
Then on ALL the VuGen and Analysis machines, extract the orchidcommutils.dll file from attached zip '' orchidcommutils.zip''. http://support.openview.hp.com/selfsolve/document/KM870359/4bffd03fb5d42d08d4793778/orchidcommutils.zip
Go to Vugen's and the Analysis's bin folder and replace the file orchidcommutils.dll with the one downloaded from step 2 above.
Reboot VuGen and/or Analysis machines and try the open and save a script again.

This info was found at
http://support.openview.hp.com/selfsolve/document/KM870359?searchIdentifier=8c6c5d2%3a12b3b9f1433%3a-69f6&resultType=document&documentURL=KM870359&resultsURL=%2fselfsolve%2fdocuments&allowReturn=true

Marked as spam

Posted by DavidMofOSI (Questions: 12, Answers: 384)

Answered on September 23, 2010 1:14 pm

▲

▼

✔

Private answer

I got the same message error after the update of VuGen from 9.50 to 9.52

Updating Analysis the same way solved the problem

hope this will help you

Marked as spam