One of our users entered a number of additional list items in a single-selection list for a custom field in one of our projects that we are syncing with SalesForce.
W happen to be using OpsHub, but this might be a more general synchronization issue.
She and the SalesForce admin have worked out all the problems with syncing except for one item.
StackTrace from HP :
OH-HPQC-0053: Error encountered in processing request (https://almmycompany.saas.hpe.com/qcbin/rest/domains/PRODUCTION_MYCOMPANY/projects/Wire/defects) because of OpsHub-012612: Error in response from Quality Center, because of Exception Code From QC : qccore.invalid-list-field-value Exception Message : Invalid value specified for verified list field user-06
She never entered this project, but a requirement has been entered into SalesForce against it now requiring a sync to QC.
WE are not seeing anything in the logs related to CT-AA or BG_USER_06 that might point to what we are missing. The item she pointed out to me was in the customization – project lists. We have many lists used for BG_USER_06 and in our WORKFLOW, we swap them out based on the selected value on a different field. In the same area I also saw similar list values but none with CT-AQ, so asked her to add them as a MAIN project list but the sync still failed. There are a large quantity of list items so I am hoping very much that there is something we are missing that may provide better insight as to where in the lists this value "CT-AA" belongs.
If you would please work with the project manager who is trying to make this change, I would appreciate it. Sometimes being in the middle key details can get lost.
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Question ID: 108047