We’ve been experiencing issues with ALM all day. This morning users brought up how they couldn’t even reach the ALM landing page/menu in Internet Explorer – receiving the error “page cannot be found.” We suspected that perhaps the password for the ALM service account user expired so I added the new password, restarted the ALM service, and restarted the server.
Then, we were able to reach the ALM site however NO users are not able to log in. We are receiving “cannot authenticate” errors. We’re admins and can’t even log into the ALM Site Admin page. What is going on?
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