ALM Client registration issue- file has no digital signature

Question ID: 105357

We have been using HPQC (ALM 11/Patch13)on a server.

We have added few users to HPQC.
While the new user tries to login to HPQC for the first time , he is getting the below error .

Following client components were not downloaded successfully:
1 . :
This file has no digital signature or the publisher is untrusted.
Close all connections to Server and try again.

I have created the issue in my system by deleting QC session from users/xyz/AppData\\Local\\HP .
The ALM client is not installing in my system.

I have tried the following to put a check to the issue. But none of them worked .

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Posted by (Questions: 70, Answers: 111)
Asked on April 28, 2014 2:43 pm
Answers (3)
Private answer

The is digitally signed.

The primary certificate and counter signatures are expired.
Install Patch 17.

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Posted by (Questions: 0, Answers: 613)
Answered on April 28, 2014 2:45 pm
Thank you for the quick reply. P17 did the trick.
( at April 28, 2014 4:50 pm)
My pleasure, you are welcome.
( at April 28, 2014 5:06 pm)
Private answer

If you are unable to install Patch 17 (for example, you are just an end user), you can also add **?cancelcrlcheck=true** to the end of the url:

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Posted by (Questions: 0, Answers: 2)
Answered on November 17, 2014 3:29 pm
This solved the issue! Thanks :)
( at April 21, 2015 10:00 am)
Private answer

As a temporary work around (until you can install the patch, which is the recommended fix) you could also turn off the server revocation certificate checks within the IE advanced settings.

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Posted by (Questions: 0, Answers: 722)
Answered on April 21, 2015 5:09 pm