Best practice for changing Link-user and Sync-user password on a ConnectAll application-link?

Question ID: 109317
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We just deployed ConnectAll to synchronize our QC defects and  JIRA issues.

It has been working just fine (version 2.9.10), but now we hear that our JIRA user (LDAP) that is used on the app-link will be expiring every 90 days.

HOW do we plan for this password change?

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Asked on February 11, 2020 7:17 pm
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Suggested "best practice" Process:

Expiring "link-user" or "sync-user" on a CA App-link

  1. Turn off (deactivate) link affected by user's pw expiring
  2. change user pw in LDAP or respective tool(s)
  3. Leave link(s) de-activated and Modify CA link(s) and change PW on Connectivity tab (link user), and on Configuration/Advanced (sync user), then save app-link. (here, if it allows you to save, the pw is good)
  4. Re-activate link(s).
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Answered on February 11, 2020 7:19 pm