Cannot Generate Defect Report using ALM 12.21

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  • Cannot Generate Defect Report using ALM 12.21
Question ID: 107151
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Hello! We are currently using ALM 12.21 and when we attempt to generate a project report from Defectss, we are receiving the following error: Report generation task (Id: 1587) failed with the following error: An error occurred within an aspose operation on report node ‘defects’. Please contact your system administrator for more information.

Please help on the above issue.

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Posted by (Questions: 23, Answers: 3)
Asked on October 12, 2016 7:05 am
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Answers (1)
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Private answer

Check to see if there is an logo in the doc template header, there is known issue in ALM 12.20 where project reports give an aspose error when a logo exists in the doc template header, try removing the logo from the template and attempt to generate the report again. You can also ask your HPE support rep about QCCR1J82667

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Posted by (Questions: 0, Answers: 364)
Answered on October 14, 2016 6:08 pm
EyeOnTesting