Cannot install Excel and Word Add-Ins

  • Questions
  • Cannot install Excel and Word Add-Ins
Question ID: 104358

I am unable to install the Excel and Word add-ins to export items to QC.
I get the error "The filename, directory name or volume label syntax is incorrect" for the Word Add-in. Similar error for the Excel Add-In.
This only occurs on the PC’s running Microsoft Office 2010 64-bit.

Marked as spam
Posted by (Questions: 23, Answers: 1)
Asked on May 2, 2011 4:30 pm
Answers (1)
Private answer

Support informed us that the Add-Ins are not compatible with the 64-bit versions of Office.
See R&D's response below...

''Unfortunately 64bit Office and won't be supported in this version of Quality Center. The problem is the technical architecture. Since Excel add-in is running on top OTA API which is 32 bit it is not possible to work with the addin in a 64bit version of Office. We can submit an ER to request a 64bit version of the QC Client but know that it wouldn't affect this current iteration of Quality Center; it would be in a future version. In order to use the addin a 32bit version of Office would have to be used.''

Marked as spam
Posted by (Questions: 0, Answers: 613)
Answered on May 2, 2011 4:35 pm
Sammy, thank you. I won't go to the trouble to open a new case with HP.
( at May 2, 2011 4:37 pm)
I had them create an enhancement request for 64-bit support and an enhancement request to update the documentation.
( at May 2, 2011 4:39 pm)
Thanks for the ER info.
( at May 2, 2011 4:41 pm)