Hello,   We recently upgraded from ALM version 12.53 to ALM version 15.5.1 and the following is occurring. When I export to excel from the test plan area, in the past it usually would save the Excel sheet in a text format, however now when I open it they come up with html formatting? Can someone hel...

Hello,   WE are having the following issue for several users. "Unable to connect to ALM server" error appears while connecting to the server from excel add-in when attempting to import test cases.We have tried uninstalling and installing the add-in and registering the client and the connectivity add...

Hello,   We have just upgraded from ALM 12.50 to 15.5.1 patch1. We now find that if we export design steps from tests in the test plan to Excel, the cells contain HTML tags. Please see attached. Note that ENABLE_CREATE_LEGACY_EXCEL_REPORT is set to Y in the Site Configuration tab of ALMs Site Admini...

I have a user who is trying to get the excel add-in installed. We uninstalled all older versions then installed the x86 .exe for his 32 bit excel. It all installed correctly but when the user tries to connect it says immediately says it cannot connect to the ALM server.

Hello,   We have upgraded to ALM 15.0x and we found that we can no longer update the entities in ALM using Excel when the "by Owner Only" permissions is selected for the projects.  If we disable this everything works as expected, but once we enable it the owner nor anyone else (the expected behavior...

Hello,   We recently upgraded our version of ALM and now since then the Excel add-in is not working anymore.  We use Excel quite extensively and it was working fine before, but now it is not working.  We have installed and registered the latest version of the client for our ALM version and installed...

Hello,   I have recently gotten a new laptop and the system is unable to connect to ALM with Excel.  I was able to connect easily in the past with the old system but the new system is not connecting.  There is nothing that has changed in the system environment according to the IT group but I am no l...

Hello,   We have a User trying to review a couple test scripts but the text looks garbled in design steps. I am also getting the same results.  The test cases were just updated b y uploading the changes from an Excel sheet if this makes a difference. Is this a known issue or something we may have do...

Hello,        I have created Custom Date field in Defects module. To export all defects, we have written a simple query in AnalysisView and exported all defects. In the exported file, date format is different(yyyy-mm-dd) for custom field where a system field DetectedOnDate is in dd/mm/yyyy format. I...