If there is a red light on the right side of the LoadRunner Agent icon when running the LoadRunner agent as a service, do the following:
Check that port 443 is open. See the troubleshooting tip '' 12.02 LoadRunner user Guide > Troubleshooting and Limitations - Firewalls'' on page 1745.

Check that the Agent Settings and Agent Configuration are correctly set. See ''12.02 LoadRunner user Guide > Agent Configuration Settings Dialog Box'' on page 1720.

Run the agent as a Process.
Launch Launch_ servicebin magentproc.exe. If this works, this indicates an authentication issue with the LoadRunner Agent Service. Browse to the Service > LoadRunner Agent Service, and change the properties of this service to System User Account or provide the user name and password of someone who has administrative privileges on this machine.