Error installing UFT 14, need KB2999226
Question ID: 107417

When installing UFT 14, I keep getting an error saying I need to install Microsoft Windows Update KB2999226.

![alt text][1]

But when I tried, I got the following error:

![alt text][2]

How can I get this fixed??

[1]: /storage/temp/557-kb2999226.jpg
[2]: /storage/temp/558-update-not-applicable.jpg

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Posted by (Questions: 386, Answers: 64)
Asked on January 28, 2017 11:47 pm
Answers (1)
Private answer

Looks like you got the wrong version. You can manually download and install different versions from [Microsoft's download page][1] but you need to be sure to get the correct OS version AND bitness. The most common right now are:

[Windows 7 32bit][2]

[Windows 7 64bit][3]

Try downloading and installing one of these, depending on your machine's OS.


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Posted by (Questions: 16, Answers: 807)
Answered on January 28, 2017 11:50 pm
Yup, we had accidentally downloaded the 32bit version and needed the 64bit. Thanks! We have it working now.
( at January 28, 2017 11:51 pm)

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