Excel add-in error ”the required alm client files have not been downloaded…”
Question ID: 105251

I have a user who when attempting to export some requirements from excel to QC gets the following error.

A general error has occurred: The required ALM client files have not been downloaded. To download, go to the Application Lifecycle management login screen.

We have tried uninstalling and reinstalling the add-in. Also the HP Connectivity add-in for QC has been installed. This is 32 bit Microsoft Office as well.

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Posted by (Questions: 56, Answers: 1)
Asked on January 30, 2014 10:06 pm
Answers (1)
Private answer

Here are 2 possible fixes for this issue.

With excel add-in and connectivity add-in installed, close excel and then run the HP ALM Client Registration add-in. Reopen excel and try to connect.

If that does not work, then try the below steps.

1. Open MS Excel
2. Navigate to Option--> Trust Center -->Trust Center Settings --> Protected View --> Uncheck the Enable Data Execution Prevention Mode
3. Restart the Excel and check.

Possible issues:
You might get a UAC message for the client registration, that it needs to be disabled.

''This type of installation requires that UAC be disabled. Disable UAC or run the program with administrator privileges.''

UAC is user access control. It a windows feature that prevents any unauthorized changes to your computer and configuration. It prompts you for permission to install, configure, change, do all sort of things.

Type UAC in your search pane under start menu. You can disable it, reboot, and then run the add-ins as needed. After they are working, you can go back and put UAC back to the level it was at if required.

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Posted by (Questions: 1, Answers: 116)
Answered on January 30, 2014 10:08 pm
Client registration did it. No more error. Thank you.
( at January 30, 2014 10:15 pm)

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