Test Email from QC not working
Question ID: 105252

I am trying to setup the email server from QC 11.52 for our new QC server. We previously had email setup with QC 11 and I am using the exact same information for the email server with this QC server so I am trying to understand why QC cannot send the test email? We did not upgrade our old site admin schema but all of the information on the email server is exactly the same.

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Posted by (Questions: 100, Answers: 4)
Asked on January 31, 2014 2:33 pm
Answers (1)
Private answer

I have seen this happen before, most likely since you did not upgrade the site admin schema this is due to the user that you have logged into site admin having a missing email address for that user account. The test email that is sent from the site configuration tab is considered a manual email from QC so the user that is sending the email must have an email address associated with the login, this is because an email must have a ''from'' in order to be sent. If automail is sent from qc and no email address has been specified at the project level it is sent from the default ''tduser@domain.com'' but in the case of a manually triggered email (such as the test email) in QC the currently logged in user must have an email address specified on their account.

If this does not fix the issue I would take a look at the SA log file, this should give a more descriptive error as to why the test email cannot be sent.

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Posted by (Questions: 0, Answers: 364)
Answered on January 31, 2014 2:39 pm

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