Hello. I was in the middle of running tests for a project we have in ALM, when all of a sudden, I received the error message "Failed to Post Test." I waited a few minutes before trying to proceed, but the system wouldn't let me do anything. I finally had to close the test runner and log out of ALM. When I attempt to log back in, I now receive the error "Failed to Connect Project." This issue is only affecting one project, as I am able to access other projects without any issues. I then logged into Site Admin, and when I click on the project in the 'Site Projects' tab, I receive the error "Failed to Test Connection." I then had our DBA check the database for the affected project user account, and he said that it was locked. He reset the user account, and set the password to 'never expire', but it didn't resolve the issue. We have tried resetting the password, but aren't sure what the previous password was. We are currently using ALM with an Oracle database. Any help will be greatly appreciated.
Here is the message that is displayed in the sa logs:
Can’t create a new database connection for url ‘jdbc:mercury:oracle:TNSNamesFile=/opt/HP/tnsnames.ora;TNSServerName=RPDHQC’ on getting connection to database server (jdbc:mercury:oracle:TNSNamesFile=/opt/HP/tnsnames.ora;TNSServerName=RPDHQC)
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