Getting error ”Failed to Object Lock” in ALM?
Question ID: 105167

I have recently started having the following error within ALM, "Failed to object lock" when trying to add users, add attachments to/ update defects, and add attachments to/ update tests. Do you know what could be causing the issue? We have not changed anything on the system since upgrading several months back. Everything was working normally until recently.

Any helpful suggestions and tips would be greatly appreciated.

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Posted by (Questions: 379, Answers: 35)
Asked on November 7, 2013 5:10 pm
Answers (1)
Private answer

Hello HomerJ,

From my experience this error is generated due to issues related to the data base. I have seen where settings such as the DB server name exceeded the allowable character count. I have also experienced this error in the past and what the fix at that time was to check the table space settings within the data base for each project. In that case the specified maximum table space setting for the project was too low and when the project had grown over time to consume the available spacing the error started to develop when changes were being made to the system. I would have your DBA check the allotted table space for the project and make sure sufficient space is allocated, The recommendation to allow for growth from HP is to designate the amount as ''unlimited'' or to grow automatically depending on the DB being used and the specific wording for your particular version. I would also have the DBA check the permissions as designated within the Installation guide to see that the permissions have not changed on the project.

I hope this helps and gives a good starting point for resolving this error.

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Posted by (Questions: 0, Answers: 770)
Answered on November 7, 2013 5:23 pm
Thanks for the tips. They pointed us in the right direction. Turns out the permissions had changed on this project and differed from the other projects in use. We changed the permissions back and checked he table space and it had changed as well. We changed it to unlimited. We are now able to perform all actions without issue. Thanks for the help and tips for possible future issues that may arise.
( at November 7, 2013 5:25 pm)

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