Getting Handshake failure when connecting ConnectAll 2.8.3 to Jira cloud instance

Question ID: 109081
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We are using Connect All 2.8.3 and we are recently running into an issue where our connect all will not connect to our Jira cloud instance, we are getting this error:

javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure

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Posted by (Questions: 86, Answers: 3)
Asked on July 26, 2019 7:40 pm
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You are using an old version of ConnectAll, recently Jira cloud ''pulled the plug'' on TLS 1.0 and now Jira cloud only supports TLS 1.2. To support TLS 1.2 I would suggest upgrading to the latest version of connectall. If that is not possible as a work around you could change the JAVA_OPTS to use TLSv1.2 on both tomcat and mule.

To do this follow the guide below written by one of our connect all support engineers:
[link text][1]

[1]: /storage/temp/953-tls-configuration.pdf

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Posted by (Questions: 0, Answers: 327)
Answered on July 26, 2019 7:46 pm