Why does my name always appear in the 'From' field for defect automails that aren't sent by me?

Question ID: 109082
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Hello. We’re having some confusion on the automail feature in ALM. It’s sending out automails from all projects with my name. I know why, but I don’t know how to make it so that the system will send the email based on whoever makes the update? Can that name field be dynamic?

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Posted by (Questions: 205, Answers: 14)
Asked on July 26, 2019 7:45 pm
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Unfortunately, the email parameters used in Site Admin will only accept one email address. If the parameters are used, then the email address specified will always display in the emails received. If you would like the email to show that it was from the user who made the changes to a defect, you will need to remove any parameters from the 'Site Configuration' tab in Site Admin that are used for the Automail feature, as this value will always display in the email regardless of who made the changes to the defect. After removing the automail parameter(s) from Site Admin, you will need to configure 'Automail' in Customization, selecting the defect fields that will trigger an email if any changes are made to them. I tested this in my environment, and the email received always displayed the users email address in the 'From' field who had made the changes to the defect.

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Posted by (Questions: 2, Answers: 266)
Answered on July 26, 2019 7:45 pm
That's exactly what I needed. Thank you!
( at July 26, 2019 7:46 pm)