Getting instance error when installing Autopass on my system.

  • Questions
  • Getting instance error when installing Autopass on my system.
Question ID: 107252
0
0

Instance Management Error.
Error while checking for instances
An error occured while trying to manage the selected instance![alt text][1]

[1]: /storage/temp/505-serverfailed.png

How to solve the issue ?How to clean uninstall auto pass server license ?
@Rich Text

Marked as spam
Posted by (Questions: 1, Answers: 0)
Asked on November 4, 2016 3:12 pm
25 views
Answers (1)
1
Private answer

More than likely the cause is: Unified Functional Testing (UFT) is installed/configured with Java Add-in.

Autopass 64bits software has a known conflict with UFT Java Add-in.

For more information about topic, please review:

''Notes and Limitations'' of Autopass Readme file (DVDLicenseServerReadme.pdf)
''Software'' section of Document ID KM180555 - What are the system requirements for a License Server?

To fix this:
**(HPE recommends) Install Autopass software on separate machine than UFT machine**

Uninstall UFT Java add-in, including Windows environment variables:
JAVA_TOOL_OPTIONS
_JAVA_OPTIONS
IBM_JAVA_OPTIONS

Install the 32bits version of Autopass software, instead of 64bit version.

Note: To install such version, launch installation directly from LicenseServerWindowsx86setup.exe

[HP KB KM01802908 ][1]

[1]: https://softwaresupport.hpe.com/group/softwaresupport/search-result/-/facetsearch/document/KM01802908

Marked as spam
Posted by (Questions: 6, Answers: 167)
Answered on November 7, 2016 3:58 pm