Getting LDAP error: LDAPException: error result (49); 80090308: LdapErr: DSID-0C0903A8 in HPE ALM
Question ID: 107521

We are seeing the following in our error log as it relates to LDAP authentication: .LDAPException: error result (49); 80090308: LdapErr: DSID-0C0903A8 . Any clarification on what is happening in the system would be greatly appreciated,


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Posted by (Questions: 379, Answers: 35)
Asked on April 5, 2017 8:15 pm
Answers (1)
Private answer

Hi HomerJ,
This error is very generic but seems to be related to one of the authentication principles being invalid, could be the related to the principle username or password being invalid, or the connectivity being broken. If the none of the credentials have been changed and users are one second having authentication issues and the next authenticating through without issues then I would tend to lean towards reliability connectivity to the LDAP server (could be the connection being dropped/unstable), or it could be a network issues/ DNS issue that is causing the connectivity in the network to drop or time out. You may need to traceroute the signal path between the ALM server to the LDAP server. I would suggest getting your LDAP and IT Network management teams involved to test the signal routes and that they are stable.

Hope this helps,

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Posted by (Questions: 0, Answers: 770)
Answered on April 5, 2017 8:19 pm
Thanks for the assistance, clarification, and explanation into the error. I will pass this on to the teams and see if they have a resolution.
( at April 5, 2017 8:20 pm)

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