Getting ”previous HP ALM Synchronizer version was not uninstalled”, but we DID uninstall it
Question ID: 107723

We are in the middle of an HP Synchronizer upgrade.

We used the control panel "programs and features" (previously "add/remove programs") to UNINSTALL our old HP-synchronizer server and left Postgres (per HP-Sync Install Guide).

When try to we install newer HP-Sync version, we get a message about a previous HP ALM Synchronizer
version was not uninstalled.

What can we do?

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Posted by (Questions: 193, Answers: 14)
Asked on July 18, 2017 4:05 pm
Answers (1)
Private answer

It is odd, but this can occur even when HP ALM Synchronizer in not listed in Windows
Add or Remove Programs (because you just uninstalled it).

References to the previous installation may remain in the file, located in the Windows
system root folder.

To remove all remaining references to a previous installation:

1. Verify that the HP ALM Synchronizer was uninstalled by checking that it is not listed in Windows
''Programs and features'' (or Add or Remove Programs).

2. Navigate to the Windows system root (%systemroot%) folder and backup the file (to another name).

3. In a text editor, open the file and delete all rows containing references to HP ALM

Try new version install again.

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Posted by (Questions: 4, Answers: 509)
Answered on July 18, 2017 4:10 pm

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