Run the uninstaller utility first:
- Download and unzip the appropriate client uninstaller utility from the HP Support Site at this location: http://support.openview.hp.com/selfsolve/document/KM176290, or call the Orasi Customer Support line if you have support agreement through Orasi
- Have the user close ALL browser sessions on their pc.
- Check the task manager and end any orphaned ''iexplore.exe'' processes.
- Run the QC client uninstaller downloaded above in step 1.
- Log into the project and see if the problem is resolved.
Try This Next if Above Does not Resolve the Issue:
Clear the Client Cache Folder
- Close all browsers on the PC.
- Also, Check in Task Manager for any orphaned iexplore.exe processes. End any you find.
- Now open a file explorer and in the address bar type in: %temp% (hit enter)
- This will take you to a directory like: C:Documents and Settingsyour_user_nameLocal SettingsTemp
- Delete the TD_80 directory there.
Uninstall the QC Client Side (Perform one of these to uninstall)
If the C:Program FilesCommon FilesMercury Interactive DOES NOT exist
- Navigate to the Control Panel
- Add or Remove Programs
- Uninstall - Quality Center Client Side and Reboot the PC
- Upon successful removal of the Quality Center Client Side
- Launch Quality Center, you will see all the activeX controls being loaded.
Otherwise If the C:Program FilesCommon FilesMercury Interactive EXISTS then
- Close ALL internet explorer browser sessions.
- Navigate to C:Program FilesCommon Files
- Delete the ''Mercury Interactive'' directory. If an error occurs, launch Task Manager and kill all iexplorer.exe processes and try again.
- Upon successful deletion of the ''Mercury Interactive'' directory, Launch Quality Center, you will see all the activeX controls being loaded.