How to enable ALM Excel Add-in logs for troubleshooting

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Question ID: 108716

Hello. We are running into some issues uploading tests into ALM, and we would like to enable the logs for the add-in to see if anything is indicated in the logs. Can you please provide the steps to enable the logs? I appreciate any information that you can provide.

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Posted by coleslaw (Questions: 239, Answers: 31)

Asked on October 31, 2018 5:07 pm

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Answers (1)

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Private answer

Hello. The steps below will walk you through the process of enabling the ALM Excel Add-in logs.

1 - On the client where the Excel addin is installed, navigate to the following path:
C:Program FilesHEWLETT-PACKARDAddins - Versions 12.55 and Older
C:Program FilesMicro FocusAddins - Version 12.60

2 - Open the file ''HP.ALM.ExcelAddIn.dll.config'' for editing
3 - Locate and edit the following block of script:

4 - Change the value 'INFO' to 'DEBUG' in the 'level value' field.
Possible values - ALL, DEBUG, INFO, WARN, ERROR, FATAL, OFF

5 - If Excel is running when you edit the config file, restart it to invoke the changes

Note: The logs can be found in the following location:
C:Users\AppDataRoamingHP ALM Excel Add-inLogs - Versions 12.55 and Older
C:Users\AppDataRoamingMicro Focus ALM Excel Add-inLogs - Version 12.60

Be sure to change the log level back to 'INFO' after you have recreated the issue and gathered the logs.

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