Installation error on Windows Server 2019 in ALM 15.xx
Question ID: 110116


  We are getting the following issue when installing on Windows Server 2019 (which it says is supported):

When trying to install ALM server on Windows Server 2019, installation failed during launching the installer with the exception below…

Flexeraaw_$aaa: Windows DLL failed to load at Source) at Flexeraaw_.aa(Unknown Source) at com.zerog.ia.installer.LifeCycleManager.init(Unknown Source) at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source) at com.zerog.ia.installer.Main.main(Unknown Source) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.zerog.lax.LAX.launch(Unknown Source) at com.zerog.lax.LAX.main(Unknown Source)

Is there a work around or fix for this or are only certain versions of Windows Server 2019 supported?



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Posted by (Questions: 379, Answers: 35)
Asked on April 27, 2021 3:11 pm
Answers (1)
Private answer

Hi HomerJ,

This is a known issue because of the following:

The InstallAnywhere version used by ALM installer cannot work on Windows Server 2019 by default. The bug in old JDK/JREs that recognize Windows Server 2019 as Windows Server 2016 help to make a workaround the issue. Once after the bug fixes, InstallAnywhere fails to work and the problem occurs.


To make the installation work, we recommend you set the following environment variable for Java before installing ALM.

JAVA_TOOL_OPTIONS= " Server 2016"

If the variable already exists, append the value "" to it.

Also, you need to remove the value from the variable after the installation is completed in case it affects other Java application.


Hope this helps,


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Posted by (Questions: 0, Answers: 770)
Answered on April 27, 2021 3:14 pm
Worked as described. Thanks.
( at April 27, 2021 3:14 pm)

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