Is there a Micro Focus document that explains what extended support is and what it is and what it isn’t?

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  • Is there a Micro Focus document that explains what extended support is and what it is and what it isn't?
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we are currently using PC 12.01 and need to know what is supported under "Extended support" for this product.

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Asked on January 18, 2019 5:17 pm
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Hello,

Yes, in the ''**Customer Letter**'' pdf (at buttom of ''KM02794052), on page 3 define the support available for products in the ''Extended Support'' timeframe.

''**HP Performance Center 12.0x, 12.2x & HP LoadRunner**'' Document ID : **KM02794052**
https://softwaresupport.softwaregrp.com/doc/KM02794052

For a list of all Micro Focus products and program support dates visits:
https://softwaresupport.softwaregrp.com/obsolescence-migrations

''**Software Product Lifecycle**''

The table on this site indicates the timeframes for Committed Support and the applicable following minimum periods for Extended Support and Self-Help Support with Rights To New Versions (''RTNV'') for time based support lifecycle products, and for version based support lifecycle products, the minimum periods for Committed Support and Self-Help Support. Customers can use this information to plan, test, and deploy newer product versions. Should a customer choose to remain on said product or product version after the official End of Support date, all needed additional licenses, media, and hardcopy manuals must be ordered before the End-of-Support date.

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Answered on January 18, 2019 5:39 pm