Is there a way to increase the QC-synchronizer timeout value when connecting to a server?
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We are trying to use QC/ALM synchronizer to connect to a QC in Germany. It’s a slow connection and the synchronizer is timing out before it can fully connect. Steps taken:
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First: Make sure to run REGISTER ALM CLIENT on your QC-Sync Server -- The timeout can also be an error that can be addressed by registering ALM client components before using Sync Client from any PC. If you don't re-Register after a QC Server patch, for instance, this timeout can happen too. Actually, it is just not communicating -- not really timing out. In your case of long network latency: There IS a way to change the value for the Sync's timeout (it's not generally recommended and you need to test it because can cause performance issues on the client): * Close all IE windows. * Close QC/ALM Sync Client. * Go to C:Users * Increase the value of < add key=''WebRequestTimeout'' value=''180000'' / > and save the file. * Open Sync Client and try it again. The value is generic for all the QC/ALM Sync's timeouts. Marked as spam
 Posted by pt-barnum (Questions: 4, Answers: 509) Answered on September 10, 2014 2:17 pm
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