LDAP login is not recognized in ALM/PC Site Admin

LDAP login is not recognized in ALM/PC Site Admin
Question ID: 106182

We are currently using ALM-PC 12.01.Our office switched to a new LDAP server, and now LDAP login is not recognized in ALM/PC Site Admin. I have tried logging in as the Site Administrator User using the user "administrator’s credentials, but I still get a popup saying that there is an LDAP error. How can I go about logging into Site Admin so that I can edit the LDAP settings?

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Posted by (Questions: 108, Answers: 6)
Asked on July 21, 2015 1:30 pm
Answers (1)
Private answer

How to switch Quality Center (QC) / Application Lifecycle Management (ALM)authentication mode from LDAP to QC when LDAP is down.

When LDAP server is down, no users can log into QC/ALM and this issue should besolvedby modifying the DB backend.
Below are the steps to switch the authentication mode:
1. Access qcsiteadmin_db schema;
2. Select the PARAMS table;
3. Change the PARAM_VALUE from ''LDAP'' to ''QualityCenter'' for the PARAM_NAME ''AUTHENTICATION'';
4. Restart the QC/ALM service or reboot the server machine.
Note: If the database schema cannot be access, please consult with the responsible DB Administrator

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Posted by (Questions: 17, Answers: 266)
Answered on July 21, 2015 1:31 pm

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