LoadRunner Agent Service has stopped working causing installation to crash
Question ID: 107907

While installing LoadRunner or Performance Center Host products version 12.55 on Windows Server 2012 R2 or Windows 8.1, the installation fails with the error: "LoadRunner Agent Service has stopped working".

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Posted by (Questions: 144, Answers: 1)
Asked on October 20, 2017 12:55 pm
Answers (1)
Private answer

LoadRunner prerequisite tool is installing Microsoft VC++ 2015 redistributable as a prerequisite to LoadRunner products installation while suppressing reboot. It was found that suppressing reboot after installing Microsoft VC++ 2015 redistributable can be harmful for LoadRunner products installation because reboot is important for Microsoft VC++ 2015 redistributable installation to take effect on the OS.

Recommendation: It is recommended to separately install Microsoft VC++ 2015 redistributable and reboot machine prior to launching LoadRunner products installation.

To resolve:

Continue installation (click ''Close the program'' on crash dialog window) and restart the machine. Uninstall the product and reinstall it.

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Answered on October 20, 2017 1:08 pm

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