Try this:

First run the ALM client uninstaller, you can get it from your ALM support organization.

Unzip the uninstaller then right click the uninstaller and select ''Run as an administrator''

Select the ''Extended Cleanup'' button and click cleanup

Once this has completed open up a Windows Explorer window and type %appdata% in the address bar and hit enter. This will take you to AppDataRoaming but we need to go to AppDataLocal so click ''AppData'' in the

address bar and then click ''Local.'' In the AppDataLocal directory there may still be a folder called ''HP'' open that folder and if you see any folders with a name like ''ALM-Client'' delete those folders. Then in

windows explorer type %temp% in the address bar, in this directory look for a folder called ''td_80'' if this folder exists delete it.

Once the above is complete run 32 bit Internet Explorer as an admin (right click run as administrator). If you don't have 32 bit IE you can find it under program files (x86) -> internet explorer -> iexplore.exe.

Once IE is open, set the temporary internet files to ''Check for newer versions of stored pages'' ''Every time I visit the Webpage'' this way the ALM platform loader and associated files are updated when you access the

page and the client files will get installed to the correct directory. To set this setting in internet options, under the general tab click settings under Browsing History. Also clear all of your cookies and

temporary internet files. Also make sure that the ALM server is added to your trusted sites list in IE

After this is complete, Navigate to: http://YourQCServer:8080/qcbin then click the Add ins/Tools page link.

Now register the HP ALM Client, click the HP ALM Client Registration link from the add ins/tools page, then click ''Register HP ALM Client'' at the bottom of the page